Mingle Games Privacy Policy

  1. General

1.1. About. This policy describes the way how Mingle Games s.r.o., a company established under Czech law, Business ID No. 24206946, with its registered office at Svitákova 2729/10, Praha 5, the Czech Republic, registered in the Commercial Register maintained by Municipal Court in Prague, Section C, File No. 188619 (“Mingle Games” or “we”) collects, processes and protects your personal data (“Privacy Policy”).

1.2. Scope. This Privacy Policy applies to processing of personal data of players and/or users (“you” or “Users”) of our games Dark Lands, Calming Lia, Dwarven Hammer, Save the Birds or other services (“Services”) made available via the following platforms : (i) Amazon Store, (ii) Apple App Store, (iii) Google Play, (iv) Facebook platform, (v) Bemobi Opera, (vi) our website (“Platform provider”). This Privacy policy always applies to any Services provided on our Platforms or otherwise, if they incorporate this Privacy Policy or contain a link hereto.

1.3. Commitment. Mingle Games commits to adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“GDPR”) and other applicable laws and regulations pertaining to processing of Personal Information, as well as to process personal data in compliance with good processing practices. All personnel processing personal data are obliged to keep such information strictly confidential.

  1. Data collections and Purpose

2.1. Non-personal information. When you install any of our mobile games for the first time, two unique ID numbers are allocated to you, the first number by Mingle Games and the second one by a Platform provider. At this stage we do not know your identity – we know you as a number. When you start playing our mobile games, we commence collecting the following information about you:

a) Consumption Data (Consumption habits relating to your use of Services),

b) Usage Data (Amount of levels completed and the Length of time played, Interactions with other players and other interactions with a game or website),

c) Location Data (City, State, Country),

d) Device Data (Device model/name, OS name/version, Access times, Browser type, Time zone and Language).

These data are processed for the purposes of creating, using, maintaining, customizing and developing the Services, enabling communication in the Services, conducting analytics, creating reports, and receive feedback on the game.

2.2. Personal information. We may allow you to connect the Service to your social media account(s) such as through Facebook, Google+, Apple Game Center, or any other third party service to obtain information about you when you consent to allow your social networking site to make that information available to Mingle Games and, consequently Mingle Games may be able to collect certain information from your social networking profile when your social networking site permits to make that information available. In such case we may collect personal information, such as your user ID, name, surname, e-mail address, and profile picture that are available in your public profile with such third party, and content such as posts, comments, media, and applications. You may be able to control the types of personal data available in the profile of such third party services by adjusting the privacy settings available therein. Once you connect the Service to your social media account(s), you stopped being a number for us, we know your identity. At this stage, you will be asked as to whether or not you agree to our processing your non-personal information (as described in Art. 2.2 hereof). If you agree to processing your non-personal data, please be aware that you may withdraw your consent at any time by sending an email to If you do not agree to processing your non-personal information, we will delete all non-personal information we have collected about you at the time we did not know your identity.

2.3. Cookies and web-beacons. By enabling cookies in your browser, you as a visitor of our website have expressed your consent to our collection of the following data: (IP) address, name, surname, gender, email address, login information, time zone setting, operating system and platform, information about visits including the URL, the search terms, information about what you viewed or searched on our website, page response times, download errors, length of visits to certain pages, page interaction information, (such as scrolling, clicks, and mouse-overs) and the methods used to browse away from the page, activities of users, browsing web pages. The data such collected will enable us to improve your experience on our websites, manage and improve our website, to ensure that content from our websites is presented to you in the most effective manner. The data obtained through cookies is processed until you disable using cookies through your web browser settings. For more information about how to disable using cookies, please see Section 3 hereof.

2.4. Newsletters. If you wish to receive newsletters, you may subscribe to receiving newsletters on our website. Once you have subscribed, we will give you an option to manage your preferences (you can choose about which of our games you want to receive email communication). Except for your email address, you may provide us with your name and surname (this is optional). Once you have subscribed, we will email you a copy of data we process about you for the purpose of emailing you newsletters., i.e. relevant offers and news about our Services. In every email we will provide you with the opportunity to exercise an opt-out choice if you do not want to receive any further marketing communications from us. The opt-out choice may be exercised by clicking on the “unsubscribe” link located at the bottom of our marketing emails.

  1. Cookies on

3.1. When you visit our website, you are informed through a cookie banner placed at the bottom of our website that we collect cookies.

3.2. By enabling cookies in your browser, you have expressed your consent to our collection of cookies for the purpose of analysing your visits to our website. We use the following types of cookies: (i) essential cookies, which are essential for the provision of access to our websites; (ii) functionality cookies, which are crucial for the proper functioning of our websites (if these cookies are disabled, our website may not work properly); (iii) performance cookies, which do not identify you individually (until you enter your identification details in any of our forms) but help us to personalise your content in accordance with your actions on our websites; and (iv) targeting/advertising cookies, which help make advertisements more relevant to visitors of our website.

3.3. If you wish cookies not to be collected, you may restrict, block or delete the cookies at any time by modifying your browser configuration. Although each browser is parameterized differently, cookie configuration is normally located on the “Preferences” or “Tools” menu. If you turn off cookies, the functionality of our website may be limited (in the case of essential cookies you may not be able to access our website).

3.4. If you wish to prevent new cookies from being installed or if you wish to delete existing cookies, you can find the instructions on the links below. The exact procedure depends on which browser you are using.

a) Internet Explorer

b) Firefox

c) Google Chrome

d) Safari

3.5. Our Services and/or websites and the communications generated from using and/or registering for our Services and/or platform, such as promotional emails, may contain electronic images known as “web beacons”. Web beacons generally work in conjunction with cookies, and we may use them in the same way we use cookies (see above).

  1. Third party website

4.1. Links to other websites. Our website may contain links (which may take the form of hyperlinks, widgets, clickable logos, images or banners) to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.

4.2. Social plugins. Mingle Games is currently using so-called social plugins from the following social networks: (i), (ii) which are indicated by their logos on our website. When you visit our website, your browser establishes a direct connection with the servers on which these plugins run. The content of the plugins is transferred directly by Facebook/Twitter to your browser, which then integrates it into our website. Integration of the plugins causes Facebook/Twitter to receive the information that you have accessed on the corresponding page of Mingle Games website. If you are logged with Facebook/Twitter, it will be able to assign your visit to your account on these social networks. Please note that an exchange of this information already takes place when you visit our website regardless of whether you interact with the plugin or not. If you do not want Facebook/Twitter to gather data about you via our website, you must log out of them before visiting our website. For more information regarding how these social networks process your data in their privacy policies: (i) Facebook: b) Twitter:

  1. Data Sharing

5.1. General. We may share your data with other entities. We disclose your data only in the ways and to entities that are described herein.

5.2. Data analytics. We may share your data with the below-mentioned companies which conduct data analytics on our behalf:

  • Mixpanel, 405 Howard Street, Floor 2, San Francisco, CA 94105

We are using Mixpanel platform for conducting analytics; For more information about Mixpanel platform please see:

  • Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043 (“Google”)

We are using Firebase platform from Google for conducting analytics; For more information about Firebase platform please see:

5.3. Customer support. We may share your data with the below-mentioned companies which conduct customer support on our behalf:

  • Zendesk, Inc., 1019 Market St., San Francisco, CA 94103-1612 (“Zendesk”)

For more information about how Zendesk processes and protects data, please read its privacy policy available at:

5.4. Server provider. We use the following server provider that might have an access to your data:

  • PlayFab, Inc., 101 Yesler Way, Suite #507, Seattle, WA 98104 (“PlayFab”)

For more information about how PlayFab processes and protects data, please read its privacy policy available at:

5.5. Marketing aggregator. We use the following companies which connect user acquisition with our games:

  • adjust Inc. 500 Montgomery Street, Suite A, San Francisco, CA 94111, USA (“adjust”)

For more information about how adjust processes and protects data, please read its privacy policy available at

5.6. Fabric platform. We also use the platform Fabric through which we obtain information regarding technical issues in our games:

  • Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043 (“Google”)

For more information about how Google adjust processes and protects data in connection with the fabric platform, please read its privacy policy available at

5.7. Ads platform. We may also use the platform AdMob which is used by us to monetize our mobile games app through in-app advertising:

  • Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043 (“Google”)

For more information about how Google adjust processes and protects data in connection with the AdMob platform please find more information at

  1. Security

6.1. Mingle Games is committed to storing your data securely. Therefore, we have implemented technical and organizational security measures in an effort to safeguard the data in our custody and control. The aim is to eliminate unauthorised or unlawful processing of your data or the accidental, unauthorised or unlawful accessing, use, transferring, processing, copying, transmitting, alteration, loss or damage of your data.

6.2. We protect your data in the following ways:

a) Using cryptography, where necessary;

b) Using password protection, where necessary;

c) Restricting access to personal data (i.e. access to personal data is granted only to those from our employees or contractors for whom the access is indispensable).

  1. Your rights

7.1. You have the right to obtain from us confirmation as to whether or not we process your personal data. If you would like to obtain such confirmation, please contact us at

7.2. If we process your personal data, you have the right to get a copy of the personal data we hold about you (for more information about this right please check Art. 15 GDPR available at

7.3. If you find out that the data we process about you are inaccurate, you have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. For more information about the right to rectification, please check Art. 16 GDPR available at

  1. Contact details

8.1. Contact details. Should you have any questions regarding processing of your data contact us at:

Mingle Games s.r.o.

Svitákova 2729/10

Prague 5

Czech Republic

tel. +420 774 585 647


  1. Final provisions

9.1. Minors. If you are under 13, please do not attempt to access or take in use our Services or send any information about yourself to us. Mingle Games shall not knowingly collect data from anyone under the age of 13. If you are a minor in your country of residence, please seek parental consent before using the Services. If you believe that we might have any information from or about a child under the age of 13, please contact us at

9.2. Changes to Privacy Policy. Mingle Games may change this Privacy Policy from time to time, and at Mingle Games‘s sole discretion. All changes hereto will be made available on our website and/or other places we deem appropriate, which is why Mingle Games encourages Users to frequently check this page for any changes to this Privacy Policy. We may, but we are not obliged to notify you of such changes in our Services. Changes hereto will not prejudice Users’ rights without their consent.

9.3. Severability. If for any reason, any provision herein is found void or unenforceable, it will be severed to the extent void or unenforceable and the remaining provisions will continue in full force and effect.

9.4. Effective date. The provisions of this Privacy Policy shall apply commencing 24 May 2018.